Privacy & POPIA notice
How Plaincraft collects, uses and protects personal information, in line with South Africa's Protection of Personal Information Act (POPIA).
Last updated:
Who we are
Plaincraft is an independent AI consultancy run by Daine Mawer and based in Cape Town, South Africa. For the purposes of POPIA, Plaincraft is the responsible party for personal information collected through this website.
Our Information Officer is Daine Mawer, who can be reached at hello@plaincraft.co.za.
What we collect
- Information you send us, such as your name, email address, company and anything you write when you email us or book a call.
- Anonymous usage data. We use Vercel Web Analytics and Speed Insights to understand page views and site performance. These tools do not use cookies and do not identify individual visitors.
This website does not use advertising or tracking cookies, and we do not sell personal information.
Why we use it
- To respond to your enquiry and arrange a discovery call.
- To prepare and deliver an engagement you have agreed to.
- To keep this website secure and working well.
We process personal information only where POPIA allows it: with your consent, to take steps towards or perform a contract with you, or for our legitimate interest in running the business.
Who we share it with
We share personal information only with service providers that help us operate, and only as far as they need it: Vercel (website hosting and analytics), ImprovMX (email forwarding) and Cal.com (call booking). Some of these providers store data outside South Africa. Where that happens, we rely on providers bound by data protection laws or agreements that give a level of protection comparable to POPIA.
Client data
Information you share with us during an engagement is covered by our written engagement terms and, on request, a non-disclosure agreement. Client data stays in your own accounts wherever possible and is never used to train third-party AI models without your consent.
How long we keep it
We keep personal information only for as long as we need it for the purposes above, or as long as the law requires, and then delete it securely.
Your rights
Under POPIA you may ask us to:
- confirm whether we hold personal information about you;
- give you access to it;
- correct or delete it;
- stop processing it, or object to direct marketing.
Email hello@plaincraft.co.za to make a request. If you are unhappy with how we handle your information, you can complain to the Information Regulator (South Africa).
Changes to this notice
We may update this notice from time to time. The date at the top of the page shows when it last changed.